Get the status of an order that you placed.

For general questions email OrderDesk@AmericaPrint.com. If you are a registered user you can click here to use our automatic form. Replies to the initial email are generally given in less than 30 minutes 9 AM to 5 PM, PST, Monday - Friday. Email is preferred because we can automatically look up your account and you don't need to wait on hold. You can also call us at 1-888-839-0954 9 AM to 5 PM, PST, Monday - Friday. Please register for an account with America Print before calling so that we can assist you better!

Be rest assured that our customer service system is among the best! Here are a couple of points that you should be aware of if you do run into a problem or have a question:

1. If you are in the middle of a project you should always "save" your work. This will give us the capability to edit your artwork and help you with any design issues. Also, in case of an Internet connection failure etc., you can be certain that all your efforts are saved.
    
2. Before writing into Customer Service or calling us, please register for an account first. That will give us the ability to keep track of all progress, which is beneficial when you are dealing with multiple Customer Service Representatives. It also gives us a central place to store artworks for your designs.
    
3. The initial reply (to a new inquiry) will be picked up by the next available Customer Service Representative (CSR). All replies from then on will (generally) be between you and the same CSR until your issue is resolved. Therefore additional replies could take longer if your CSR went to lunch or finished their shift. If you have a matter that requires immediate attention, please submit a new inquiry.

	What are your prices?
	Visit the home page and click on the button labeled "Show Prices". The prices apply to Black and White designs and Full Color, even if you upload many graphics.
	I just placed an order. Can I still make changes to my artwork?
	First check your order history and make sure that your order hasn't been printed or shipped yet. If not, then you will find a blue link labeled "Modify Artwork". You can make the changes yourself. Keep in mind that changing your artwork after it has already been approved for printing may delay your package from shipping out on time. If your order has already been printed and you have a mistake on your card, please let us know. For spelling mistakes and other errors we may offer to reprint your order at a 50% discount.
	How can I determine the status of my order?
	The status of all orders you have submitted is always displayed in your order history. In addition, when your order is shipped, we will email you with the UPS tracking number. If for some reason you don't receive an email from us, this tracking number is also shown in your order history.